In 1996 the Northwest Efficiency Alliance (Alliance) began sponsoring the Building Operators Certification (BOC) venture operated by the Northwest Energy Efficiency Council (NEEC). This Market Progress Report responds to a request by the Alliance to address seven points regarding the progress of the BOC venture as a first step in the evaluation of the program. The purpose of the report is to provide a basis for assessing the success of the program in achieving its interim objectives for market transformation in the building operators market.